Privacy policy

This Privacy Policy explains how Raddzy (“we, our, us”) collects, uses, shares, and protects your personal information when you use our website raddzy.com (“Platform”).
By accessing or using our Platform, you agree to the terms of this Privacy Policy and consent to the processing of your data in accordance with applicable Indian laws.

If you do not agree with this Policy, please do not use our Platform.

1. Information We Collect

We collect personal information during your interaction with our Platform. This may include:

Type of Information Examples
Personal Information Name, email address, phone number, date of birth, billing/shipping address
Payment Information Bank details, UPI, credit/debit card details (processed securely through payment gateways)
Device & Usage Data IP address, browser type, device information, browsing behavior on our Platform
Transaction Information Order details, invoices, support requests

We also collect information when you register, place an order, contact us, or participate in offers.

You may choose not to provide certain information, but this may limit your ability to use some features.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Improve user experience and platform performance

  • Detect and prevent fraud or misuse

  • Communicate offers, updates, and service-related messages

  • Conduct surveys, analysis, and marketing (only with option to opt-out)

3. Sharing of Information

We may share your data with:

With Whom Purpose
Service Providers / Sellers / Logistics Partners To process your orders & deliveries
Payment Partners To process transactions securely
Marketing & Technology Partners To improve platform experience
Law Enforcement or Government Agencies When required by law or legal process

We do not sell or rent your personal information.

4. Security Measures

We use reasonable technical and organizational security measures to protect your data from unauthorized access, misuse, loss, or disclosure.
However, no internet transmission is completely secure, and we encourage you to keep your account credentials confidential.

5. Data Retention & Deletion

  • We retain your data only for as long as necessary for business, legal, or security purposes.

  • You may request account deletion by emailing us at raddzy25@gmail.com.

  • If you have pending orders, disputes, or legal matters, deletion may be delayed.

6. Your Rights

You may:

  • Access your personal data

  • Update / Correct your details

  • Withdraw Consent

  • Request Deletion

To exercise your rights, email us at raddzy25@gmail.com.

Withdrawing consent may limit our ability to provide services.

7. Changes to This Policy

We may update this Privacy Policy from time to time.
Please review this page periodically. Updates will be posted with the “Last Updated” date.

8. Grievance Officer (As Required Under Indian Law)

Name: Manish Lakhmichand Chandwani
Designation: Director
Company: BRIDGING ASSOCIATES PRIVATE LIMITED
Address:
Survey No. 157, 77, Shivkrupa Society, Mouza Bhilgaon,
Kamptee, Nagpur, Maharashtra, 440026
Email: raddzy25@gmail.com
Phone: +91 92704 15550
Support Hours:
Mon–Fri: 10:00 AM – 8:00 PM
Sat–Sun: 10:00 AM – 6:00 PM